Office Tel: 619-934-8759 | Toll Free Number: 844-608-2704

Return Policy

RETURNS:

Estatec will accept returns of unused, unopened items in their original packaging for a full refund for a period of thirty (30) days from the date of purchase. After thirty (30) days, Estatec will charge a 25% restocking fee. If a return is necessary, please contact our Customer Service Department at 619-934- 8759 for a Return Material Authorization and proper shipping instructions and address.

SPECIALTY ITEMS:

Specialty items can be returned in their unused condition and in original packaging for up to thirty (30) days. A 50% restocking fee will apply. Custom size cut mats and non-inventory items are considered specialty items and are nonreturnable.

WARRANTIES:

Estatec expressly warrants that for a specific period detailed in the data sheet from the date of purchase, products will be free of defects in material (parts) and workmanship (labor). Within the warranty period, a unit will be tested, repaired or replaced at Estatec option, without charge. Call our Customer Service Department for a Return Material Authorization and proper shipping instructions and address. If your unit is out of warranty; call our Customer Service Department at 619-934- 8759 for a Return Material Authorization and proper shipping instructions and address. Estatec will quote repair charges necessary to bring your ESD unit up to factory standards.

OUT OF WARRANTY REPAIR:

Field repair or unauthorized tampering of Estatec products are not recommended and will nullify any and all warranties. All Estatec items to be repaired must be returned to the factory. Estatec will quote repair cost upon receipt and inspection of product. Repaired product will include a 30-day warranty. Customer is responsible for all freight and transportation charges.

Shipping Policies

CARRIERS:

Estatec ships via the following companies:

  • FedEx
  • UPS
  • USPS
  • DHL (International Only)
  • LTL Freight: Various Carriers

SHIPPING TIMES:

All orders typically ship the next day.

SHIPPING CHARGES:

All shipments are EXW FACTORY. Purchaser is therefore responsible for both shipping charges and damage to goods in transit. Note that freight charges are based on weight and volume. Assembled items take up a greater shipping volume and are typically charged at a higher freight rate than items shipped flat. Purchaser must specify a freight carrier at time the order is placed or Estatec will choose a carrier and prepay shipments. The freight cost of prepay shipments will be added to each invoice unless otherwise specified. For non-UPS shipments, the order will be shipped freight collect or third-party billing at purchaser’s option. Purchaser is responsible for and agrees to pay (1) charges disallowed or billed back to Estatec by third parties when purchaser has specified third party billing and (2) charges billed to Estatec for corrections made by the carrier including address corrections. Some carriers may not be available to be used by Estatec. Purchaser will be notified if an alternate carrier is required.

INSURING YOUR SHIPMENT:

You are responsible for your shipment once it leaves the EXW point. We recommend that you insure all shipments. It is our policy to insure The buyer is responsible for uninsured lost or damaged shipments.

Service and Warranty

LIMIT OF LIABILITY

In no event will Estatec, its representatives or resellers be responsible or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, potential users shall determine the suitability of the product for their intended use, and users assume all risk and liability.

SATISFACTION GUARANTEED

Estatec is totally committed to our customer’s satisfaction. We work hard to assure that our products are of the highest quality and meet all appropriate recognized industry standards. Our policy is to provide replacement or refund when a customer is not happy with most products. We cannot guarantee, however, that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations. All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness there of is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:

Estatec’ only obligation shall be to replace such quantity of the ESD product proved to be defective. Estatec shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the ESD product. Before using, operators shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Estatec.